Privacy policy

We want to ensure that your privacy as a user of our website is protected. This privacy policy explains how your personal data is processed and protected, what rights you have, and how you can exercise them.

Who is responsible for collecting personal data?

Lemmelkaffe AB, company registration number 556950-6941, Stallarvägen 4B, 98236 Gällivare, is responsible for processing the personal data you provide to us when making purchases and other interactions.

What types of information do we collect?

The types of personal information we collect about you depend on how you interact with our website and use our services. When we refer to "personal data," we mean information that identifies you, relates to you, describes you, or can be linked to you in some way.

  • Contact information, such as your name, address, phone number, and email address.

  • Order information, such as name, billing address, delivery address, payment confirmation, email address, and phone number.

  • Account information, such as username, password, security questions, and other information used to protect your account.

  • Purchase information, such as the items you view, add to your cart, saved information on your account (e.g., loyalty points, referrals, gift cards, or purchases).

  • Customer support information, such as information you choose to share when you communicate with us, such as when you send a message through our services.

We may also automatically collect certain information about your interactions with our services. For this purpose, we may use cookies, pixels, and similar technologies. Usage data may include information about how you access and use our website and account, including data about your device, browser, network connection, IP address, and other information about your interaction with the services.

How do we use your personal data?

We may use your personal data for the following purposes:

  • Providing products and services: to fulfill our agreement with you, process payments, distribute orders, send messages related to your account, purchases, returns, or other transactions.

  • Marketing and advertising: for marketing and advertising purposes, such as via email, SMS, or mail, and showing ads for products or services.

  • Security and fraud prevention: to identify, investigate, or take action regarding fraudulent, illegal, or harmful activity.

  • Communication and service improvement: to offer customer support and improve our services.

Information we receive from third parties

We may also obtain information about you from third parties, such as suppliers and service providers, our payment processors, to process payments and deliver products or services you have requested. When you visit our website or interact with our emails and advertisements, we or third parties we collaborate with may automatically collect certain information using online tracking technologies such as cookies and pixels. Any information we receive from third parties will be processed in accordance with this privacy policy.

Who may we share your personal data with?

We may share your personal data with third parties under certain circumstances, to fulfill contracts, for legitimate purposes, or for other reasons described in this privacy policy. Examples of such circumstances include:

  • Suppliers and third parties who perform services on our behalf (e.g., IT, payment processing, customer support, cloud storage, distribution, and delivery).

  • Business and marketing partners to provide services and advertising.

  • With your consent or upon your request, to share information (e.g., during deliveries or use of social media).

  • Within our corporate group as part of our legitimate business interests.

  • During business events such as mergers or to comply with legal obligations.

We do not use or disclose sensitive personal data without your consent or to draw conclusions about you.

Websites and links to third parties

Our website may provide links to websites or other online platforms operated by third parties. If you follow links to websites not owned or controlled by us, you should read their privacy and security policies, as well as their other rules and terms. We do not guarantee or take responsibility for the privacy or security of such websites.

Cookies

Cookies are small text files used on many websites to give visitors access to various features. We use cookies to operate and improve our website and services, such as managing shopping carts, logins, and conducting analytics to understand how users interact with our services.

We can store cookies on your device if they are necessary for using the website. For all other purposes, your consent is required, which you can always withdraw.

Accepting cookies automatically is the default in most browsers, but you can change your settings to remove or reject cookies. Please note that your experience may be negatively affected if you delete or block cookies, and certain features and services, including basic functionality, may stop working entirely or partially.

Your browser may have features to request that no tracking occur, but our website is not designed to receive such signals.

Security of and storage for your data

We cannot guarantee that our security measures are entirely perfect or impossible to bypass. The information you send to us may also lack protection during transmission. Therefore, we recommend that you do not use insecure methods to send sensitive or confidential information to us.

How long we retain your personal data depends on various factors, such as whether we need it to manage your account, provide our services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights

Depending on where you live, you may have the right to exercise certain or all of the rights described below regarding your personal data. However, we want to inform you that these rights may be limited under certain circumstances, and in such cases, we may need to refuse a request under applicable legislation.

  • Right to access/knowledge: Request access to the personal data we hold about you and information about how we use and share it.

  • Right to erasure: Request that we delete your personal data.

  • Right to correction: Request that we correct inaccurate personal data.

  • Right to portability: Request a copy of your data and transfer it to a third party (under certain circumstances).

  • Right to opt-out of sale or targeted advertising: You can ask us not to sell or share your data or use it for targeted advertising. If you enable the GPC signal on our website, it will be interpreted as a request to deny the sale/sharing of data.

  • Limit processing: Request that we limit the processing of your data.

  • Withdraw consent: If we process your data based on consent, you can withdraw this consent.

  • Appeals: If we reject your request, you can appeal the decision.

  • Manage communication settings: You can choose to stop receiving promotional emails by unsubscribing, but we may still send you emails related to your account or orders.

International users

We may transfer, store, and process your personal data outside the country where you reside. Your personal data may also be processed by staff and external service providers (third parties) and partners in these countries.

If we transfer your personal data outside of Europe, we will rely on recognized transfer mechanisms, such as the European Commission's standard contractual clauses, or equivalent agreements from the relevant competent authority.

Contact

If you have any questions about our privacy practices or this privacy policy, or if you would like to exercise any of your rights, you can reach us via:

Email: info@lemmelkaffe.com

Address:
Lemmelkaffe AB
Industrigatan 4
98231 Gällivare